Privacy Policy dk7 —
Personal Data Protection You

1. Introduction

Welcome to the dk7 Privacy Policy. This document is specifically drafted to clearly and transparently explain how the dk7 platform collects, processes, uses, stores, and protects your personal information as a user of our online entertainment platform in Malaysia.

At dk7, we recognise that privacy is more than a legal obligation — it is the foundation of trust between the platform and its users. Every decision regarding data handling is made with the best interests and safety of our members in mind. By registering or using dk7's services, you agree that your information will be managed in accordance with the provisions of this Privacy Policy.

This Policy applies to all users who access the dk7 platform via the dk7.bz website or through the official dk7 mobile app. We encourage you to read this document in full before using our platform.

2. Information Collected

Dk7 only collects information that is genuinely necessary to provide you with a safe, fast, and enjoyable service. The following are the categories of information we collect:

2.1 Personal Identity Information

• Full name as per official identification document
• Malaysia Identity Card number (MyKad) or passport number
• Date of birth for age verification (18 years and above required)
• Current residential address
• Nationality and country of residence

2.2 Contact Information

• Active email address for official communications and account notifications
• Mobile phone number for two-factor authentication (2FA)

2.3 Financial Information

• Registered bank account details for deposits and withdrawals
• Digital wallet information (Touch 'n Go eWallet, GrabPay, and others)
• Deposit and withdrawal transaction records

2.4 Platform Usage Information

• Game session records, dates, times, and game types
• Betting history and wins within the platform
• Game preferences and account settings

2.5 Technical Information

• IP address and approximate location information (IP-based)
• Device type, operating system, and web browser used
• Cookie data and session identifiers

3. Data Collection Methods

Dk7 collects your personal information through a variety of transparent and controlled channels. The following are the primary ways data collection is carried out:

• Account Registration: Information you enter when opening a new dk7 account directly.
• KYC Verification: Identity documents you upload during the Know Your Customer (KYC) process prior to your first withdrawal.
• Financial Transactions: Information automatically shared by the payment system when a deposit or withdrawal is processed.
• Gaming Activity: Data automatically generated by the system when you play on the dk7 platform.
• Customer Support Interactions: Information you provide when contacting our support team via Live Chat or email.
• Cookies and Web Technologies: Data automatically collected by cookies, tracking pixels, and similar technologies as you browse the dk7 platform.

4. Purpose of Data Use

Every piece of data collected by dk7 has a clear and legitimate purpose. We use your information solely for the following purposes:

• Account Management: Securely creating, verifying, and managing your user account.
• Payment Processing: Processing fund deposits and withdrawals quickly and accurately to the account registered in your name.
• Identity Verification (KYC): Fulfilling legal compliance obligations related to anti-money laundering (AML) and fraud prevention.
• Service Delivery: Ensuring a smooth, stable, and fair gaming experience for all users.
• Platform Security: Detecting and preventing fraudulent activity, account abuse, or cybersecurity threats.
• Official Communications: Sending you important notifications related to your account, transactions, promotions, and policy updates.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate assistance when needed.
• Platform Improvement: Analyzing aggregated usage patterns to improve features, design, and the overall user experience.

5. Information Sharing

Dk7 takes a strictly limited approach to sharing user data. We only share information in the following circumstances:

5.1 Trusted Service Providers

Dk7 works with carefully selected business partners, including licensed payment processors, internationally accredited cloud service providers, and licensed game providers. All partners are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

5.2 Legal Requirements

Dk7 will disclose user information to the relevant authorities when required by Malaysian law, including court orders, regulatory investigations, or reporting obligations under applicable AML legislation.

5.3 Security Protection

In confirmed cases of fraud or serious security threats, dk7 reserves the right to share relevant information with law enforcement authorities or other platforms to protect the interests of other users and the integrity of the platform.

6. Data Security

The security of your personal data is dk7's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against both external threats and internal risks.

• 256-bit SSL Encryption: All communications between your device and dk7 servers are encrypted using 256-bit TLS/SSL protocols, ensuring data cannot be intercepted or read by unauthorized parties.
• Two-Factor Authentication (2FA): dk7 supports and encourages the use of 2FA for an added layer of protection on your account.
• Active 24/7 Monitoring: The dk7 cybersecurity team monitors all server and account activity around the clock to detect any anomalies or suspicious access attempts.
• Regular Penetration Testing: dk7 conducts regular security audits by independent security experts to identify and patch any system vulnerabilities before they can be exploited.
• Internal Access Control: Access to user data among dk7 staff is restricted on a need-to-know basis, and every access is recorded in an audit log.
• Regular Backups: Data is backed up regularly to multiple locations to ensure rapid recovery in the event of any system disruption.

7. Cookies & Tracking Technologies

Dk7 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored by your web browser to remember your preferences and session.

7.1 Types of Cookies Used

• Session Cookies: Temporary cookies required to ensure the platform functions correctly while you are logged in. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Saving your preferences such as language, display theme, and favorite game selections for a smoother experience in the future.
• Analytical Cookies: Helping dk7 understand how users interact with the platform for improvement purposes. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Used to detect and prevent fraudulent activity and unauthorised access to user accounts.

7.2 Cookie Management

You can manage and delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of the dk7 platform and your overall gaming experience.

8. User Rights

As a dk7 user, you have certain rights regarding your personal data under Malaysia's PDPA. dk7 respects and facilitates the exercise of these rights:

• Right to Access: You have the right to request a copy of the personal data dk7 holds about you at any time.
• Right to Rectification: If your data is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: You have the right to request the deletion of your personal data, subject to applicable legal retention obligations.
• Right to Restrict Processing: You have the right to object to the processing of your data for specific purposes, such as marketing communications.
• Right to Data Portability: You have the right to receive a copy of your data in a machine-readable format.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time without affecting the validity of any processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the dk7 privacy team via email at [email protected]. We will process your request within 14 working days after the required identity verification has been completed.

9. Data Retention & Deletion

Dk7 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable Malaysian law.

9.1 General Retention Period

• Active Account Data: Retained for the duration your account is active, plus the applicable minimum legal retention period after account closure.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with Malaysia's financial and tax legal requirements.
• KYC Documents: Retained for a minimum of five (5) years after the last verification date or account closure, in accordance with AML requirements.
• Security Logs: Retained for 12 months for investigation and digital forensics purposes if required.
• Aggregate Analytics Data: May be retained indefinitely as it contains no personally identifiable information.

9.2 Deletion Procedures

Upon expiry of the retention period or upon a valid user request, dk7 will securely delete or destroy personal data using methods that ensure the data cannot be recovered. Deletion is carried out in accordance with approved procedures, and each deletion is recorded in an internal audit log.

10. Privacy Policy Amendments

Dk7 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, updated legal requirements, or new technological developments. Any amendments will take effect immediately upon publication on the dk7 platform.

For amendments that are material or significantly affect how we process your data, dk7 will notify you via your registered email or an in-platform notification at least 14 days before the amendment takes effect. You are encouraged to review this Privacy Policy periodically.

Your continued use of the dk7 platform after any Privacy Policy amendments take effect will be considered acceptance of the updated terms. The "Last Updated" date at the top of this document indicates the currently active version of the Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by dk7, our team is ready to assist you:

• Live Chat: Available 24/7 directly within the dk7 platform — the fastest way to get a response
• Official Email: [email protected] — for written enquiries and privacy rights requests
• Response Time: Under 3 minutes (Live Chat) / 24 business hours (Email)
• Service Languages: Malay & English